KCK Hats

Care instructions: Keep Your KCK Hat Looking Fresh

To help your KCK hat maintain its shape and details:

* Spot clean only with a soft cloth, mild soap, and cool water.

* Do not soak or submerge your hat.

* Gently clean around patches and designs. Do not scrub directly over them.

* Do not machine wash or dry.

* Do not iron or apply direct heat to the hat, patch, or design.

* Allow your hat to air dry naturally and reshape it while drying.

* Store in a cool, dry place away from excessive heat and moisture.

With a little care, your KCK creation can stay looking good wear after wear. 🤎

At Krafty Cut Kreations, we want you to love your purchase!

Custom & Decorated Items

Because our products are handmade and/or decorated specifically for you, all custom and personalized items are final sale and are not eligible for returns, exchanges, or refunds due to change of mind.

This includes our custom logo tote bags, apparel, mugs, tumblers, hats, and other personalized products.

Damaged or Defective Items

If your item arrives damaged, defective, or has an error caused by Krafty Cut Kreations, please contact us within 7 days of receiving your order. Please include your order number and clear photos of the item.

If the issue is confirmed to be our error, we may provide a replacement, remake, or refund at our discretion.

Customer-Provided Information

Customers are responsible for reviewing and approving any requested designs, names, wording, colors, or other details before production. We are not responsible for errors that were approved by the customer.

Care & Wear

Because many of our products are handmade and heat-pressed, proper care is important. Damage caused by improper washing, excessive heat, misuse, or normal wear and tear is not eligible for a refund or replacement.

If you have a question about your order, please contact Krafty Cut Kreations and we’ll be happy to help!

At Krafty Cut Kreations, we carefully prepare and package every order with love and attention to detail.

Processing Time

Most ready-to-ship orders are processed within 3–5 business days after payment is received.

Custom and personalized orders may require additional processing time. The estimated turnaround time will be communicated when your order is placed.

Shipping

Orders are shipped using the shipping method selected at checkout. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Once your order has been shipped, you will receive tracking information when available.

Shipping Delays

Krafty Cut Kreations is not responsible for delays caused by the shipping carrier, severe weather, holidays, incorrect or incomplete addresses, or other circumstances outside of our control.

Incorrect Addresses

Customers are responsible for providing a correct and complete shipping address. If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to have the order reshipped.

Lost or Damaged Packages

Once an order has been shipped and accepted by the carrier, Krafty Cut Kreations is not responsible for packages that are lost, stolen, or delayed in transit. If your package arrives damaged, please contact us as soon as possible and provide photos of the packaging and item so we can help determine the next steps.

Local Pickup & Delivery

Local pickup and/or delivery may be available for customers in our service area. Available options and any applicable delivery fees will be shown or communicated at the time of purchase.

If you have questions about shipping or your order, please contact Krafty Cut Kreations.